Craig Landman

I lead a $2.3B global client portfolio within North America's largest distributed security-services network - 580 offices and roughly 90,000 field employees, part of a 360,000-person global organization. I joined as SVP with dual accountability for the portfolio and the firm's enterprise-wide AI and technology transformation, and was promoted to President in 2024.

• Act as a trusted operating partner to the C-suite, translating strategic priorities into global initiatives across finance, HR, commercial, legal, and client operations.
• Standardized operating frameworks across seven North American regions; designed and run the executive operating cadence of monthly reviews and decision forums.
• 90-day restructuring: redesigned HR, Training, and Client Services, capturing ~$7.2M annualized savings while holding 93% client retention.
• Direct a global commercial team securing ~$280M new business per year. In the 2020-2024 SVP role, delivered $1B in revenue growth and expanded operating margin from 7.9% to 10% (2.1 percentage points).
• Built and led a leadership matrix of 10 Portfolio VPs, 88 Directors, and 22 Managers.
• Set and executed the enterprise AI adoption roadmap; built the Innovation and Transformation function and rolled out AI-literacy initiatives with zero operational disruption.
• Hands-on with ChatGPT, Claude, Gemini, and Copilot; evaluated and deployed Zapier, n8n, Power BI, Oracle BI, Smartsheet, Airtable, and Notion AI.
• Serve marquee financial-services clients including JPMorgan Chase and US Bank; lead the Event Security portfolio and work with partners including Sodexo, CBRE, and JLL.
• Supported the Stanley Security acquisition that formed Securitas Technology.

As the CEO's strategic and operational partner for global expansion, I architected the organizational infrastructure, operating models, and leadership teams that took Mews into two new continents within 18 months, owning a $148M P&L inside a sponsor-backed, hypergrowth business.

• Directed hyper-growth expansion into the US and Australia, establishing legal entities, compliance frameworks, and physical operating hubs ahead of schedule.
• Managed a $148M P&L through aggressive scaling, delivering triple-digit growth while balancing recurring-revenue growth and margin discipline.
• Led a globally distributed organization of 12 direct executive reports and more than 160 indirect staff.
• Deployed Zapier automation across operational, finance, and product systems. Separately, reduced time-to-hire for critical regional leadership by 52% through localized talent pipelines.
• Owned fintech regulatory and PCI compliance strategy and synchronized go-to-market delivery with product and engineering.

Seven years with NTT - first leading the global delivery and P&L of Tier-1 cybersecurity, data center, and enterprise networking services in Australia, then owning full commercial governance and operational oversight of the US theater.

• Directed a $350M global P&L and engineered a turnaround that expanded gross services margin from 7% to 39%.
• Converged three siloed business units into a unified Secure Agile Infrastructure offering, raising average contract value by 22%.
• Directly managed 12 VPs of Sales and 4 VPs of Operations; overhauled the commercial framework and cut complex contract-negotiation cycles by 20%.
• Cut annual customer churn to an all-time low of 3% by shifting from reactive support to proactive threat hunting.
• Certified the organization for ISO 9001, ISO 27001, ISO 14001, PCI, and CHESM HSE; secured Chevron Australia as a Tier-1 client.

CIO for Sage's Southern Hemisphere business with full P&L and operational accountability for technology strategy, infrastructure modernization, and digital transformation across a $42M budget.

• Engineered a technology rationalization strategy that cut operating spend by 48% over a multi-year period with 100% headcount retention.
• Audited and consolidated a fragmented regional software ecosystem and renegotiated Tier-1 vendor contracts under performance-linked SLAs.
• Led the acquisition of NetCash in May 2010 and integrated it into Sage's Accounting and Payroll products - later rebranded Sage Pay.
• Modernized regional data centers and network infrastructure while aligning global IT compliance, including PCI DSS, with local market needs.

Technology Director, Security & PMO Founder. I directed technology operations, cybersecurity governance, and enterprise-wide project delivery, anchoring major transformations and a complex corporate restructuring.

• Founded and scaled the bank's first enterprise Project Management Office, establishing governance, methodologies, and C-suite reporting that became the blueprint for all large-scale transformation.
• Served as Project Manager and Technical Lead for the separation of Investec Asset Management's back-office operations into Silica, with zero operational downtime. Managed the business move, designed and built the server room, purchased and configured IBM Blade servers, configured applications and the new network, and planned and executed the move and cutover.
• Ran the integration of the Fedsure acquisition into the Investec group.
• Directed the secure software development lifecycle, threat modeling, vulnerability management, and identity and access management.
• Project-managed the Cape Town headquarters, internal data center, and disaster-recovery site - on time and within budget.

Information Technology & Security Manager with P&L responsibility for a $25M budget and accountability for technology security across the organization.

• Managed teams spanning server and desktop support, database administration, and project management.
• Held organization-wide responsibility for technology security.
• Project-managed the design and ground-up build-out of the bank's disaster-recovery site.
• Delivered numerous technical and non-technical projects, including a Wealth Management BPO initiative and data center builds.