Case Studies
Fourteen projects from across my career, from building a bank's first PMO to taking enterprise AI into a $2.3B portfolio. Each one covers the context, what made it hard, how I approached it, and what changed.
Securitas · 2020 - 2024
$2.3B
portfolio in scope
How I built an Innovation and Transformation function from the ground up, separated real AI value from market noise, and brought a globally distributed workforce along without a single day of operational disruption.
Read case study: Enterprise AI, from hype to working toolsSecuritas · 2020 - 2024
$1B
revenue growth
Growth and margin are usually a trade-off. Over four years I redesigned the operating model, governance, and leadership bench behind Securitas's global client portfolio so that both moved in the right direction at once.
Read case study: $1B of growth and 2.1 points of marginNTT · 2010 - 2015
+22%
average contract value
Clients bought security, data center, and networking services from three separate NTT business units. I converged them into a single integrated offering and increased average contract value by 22%.
Read case study: Three siloed businesses, one offerNTT · 2015 - 2017
20%
faster contract negotiation
Moving from Australia to the United States as SVP, I unified 16 vice presidents across sales and operations under one strategy, rebuilt the commercial framework, and cut complex contract-negotiation cycles by 20%.
Read case study: Commercial governance for the US theaterSecuritas · 2024
~$7.2M
annualized savings
Stepping into the President, Global Clients role, I redesigned HR, Training, and Client Services within 90 days, capturing roughly $7.2M in annualized savings while holding client retention at 93%.
Read case study: Restructuring three functions in 90 daysNTT · 2010 - 2015
7% to 39%
gross services margin
At NTT I took a Tier-1 cybersecurity, data center, and networking services business from thin margins to a 39% gross services margin through structural, governance, and commercial redesign, while driving churn to an all-time low.
Read case study: From 7% to 39% gross services marginSage PLC · 2006 - 2010
48%
technology OPEX reduction
As CIO for Sage's Southern Hemisphere business, I rationalized a fragmented application and vendor landscape, modernized infrastructure, and cut operating spend nearly in half, with 100% headcount retention.
Read case study: 48% lower tech OPEX, 100% of people keptMews · 2017 - 2020
18 mo
to scale US and Australia
As COO for the Americas and APAC and the CEO's operating partner, I built the entities, leadership teams, and operating model that took Mews into the United States and Australia, owning a $148M P&L through hypergrowth.
Read case study: Two new continents in 18 monthsSage PLC · 2010
Sage Pay
the platform NetCash became
I led Sage's acquisition of NetCash, a South African transaction-processing provider, and integrated it into Sage's accounting and payroll products. It became the platform for Sage's South African payments offering, later rebranded Sage Pay.
Read case study: Buying and embedding a payments businessInvestec Bank · 2000 - 2006
Zero
operational downtime
As Project Manager and Technical Lead, I managed the separation of Investec Asset Management's back-office operations into Silica. I built the new server room, configured IBM Blade servers, applications, and network, and executed the business move and cutover with zero operational downtime.
Read case study: Separating a business and building its technologyNTT · 2010 - 2015
Chevron
Australia won as a Tier-1 client
I led NTT's services organization through a demanding certification program, including CHESM, ISO, and PCI, and turned compliance into a commercial advantage that secured Chevron Australia as a Tier-1 client.
Read case study: The certifications that opened Tier-1 doorsInvestec Bank · 2000 - 2006
1st
enterprise PMO at the bank
I founded Investec Bank's inaugural Project Management Office and designed the methodology, governance, and executive reporting that became the blueprint for every large transformation that followed, including a major carve-out.
Read case study: Building a bank's first PMOInvestec Bank · 2000 - 2006
On time
and within budget
I project managed the ground-up development of Investec's flagship Cape Town headquarters and commissioned its critical internal data center, delivering a secure, high-availability environment for continuous trading on time and within budget.
Read case study: A headquarters, a data center, and a DR siteMovable Voice · April 2026 - Present
Workfone
enterprise voice AI startup
As strategic advisor to the Co-Founder and CEO of Movable Voice, I help shape go-to-market strategy, commercialization, and enterprise adoption for Workfone, a voice app built for frontline work.
Read case study: Go-to-market advice for a voice AI startup